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1

To hell with them

To hell with them. I'll use the $99 towards buying the $300 Quark competitive upgrade. I won't pay for Adobe Magazine either. They're as arrogant as Apple, and I wish them just as much ill.

2

no money from me

Having purchased indesign as a replacement for quark 3.3 and 4.0 it didn't work as well as I had hoped. Adobe is crazy if they think they'll get my software dollars for an upgrade now. Especially since I still use quark 99% of the time. Wasted money the first time, not twice. Adobe is still trying to penetrate the market for layout software and not in a position to charge outrageous prices to fix their problems with the original version, in my opinion.

3

cahones!

Less than 6 mo. after I buy v1.0 they want $99 for 1/2 upgrade - some nerve! They must think they're pretty special. They had to have known at the time I bought v1.0 that they would be releasing their first upgrade in less than 6 months. Why didn't they do the right thing and offer a free upgrade for users who purchased v1.0 by a certain date. The unreasonable upgrade costs for Quark were one of the reasons I considered going to InDesign in the first place.

4

More of the same

This move by Adobe is just more of the same kind of treatment the design and publication industry seem to get at the hands of software developers. We need the programs to do our jobs, and they know this, so they just charge us whatever they like. I find it very irritating. We just bought 15 copies of InDesign in December. Now I have to shell out another $1500 to upgrade? NOT.
John Zimmerman

5

Adobe looking more like Microsoft

Slowly but surely, Adobe is sliding down the path of so many before them... Quark, Microsoft, etc. Why do they think that InDesign was initially so popular anyway. It was not the features. It was the strong desire to dump anything with Quark's name on it. Now Adobe's proven that they are no better. It will prove to be a total marketing blunder. Quark has to be laughing their rears off.

6

Same attitude with ImageStyler...

I am also concerned with the attitudes at Adobe. As a registered user of ImageStyler I was greatly looking forward to the next release. Well, the next release is in Public Beta right now, but Adobe has changed the name and is apparently NOT providing an upgrade path, though it is CLEARLY based upon the same program. They are now calling it Live Motion and have added FLASH type effects to the package.

I can understand changing the name of a product, especially if it adds some radically different capabibilities (like the Flash animations), but I don't believe in changing the name of a product so that the original purchasers have no upgrade path.

Darren Addy
Internet Specialist
University of Nebraska at Kearney

7

Wait to purchase a new product.

It's best to wait to get a few upgrades out before purchasing a new product. Fewer bugs.

I have found the pricing on all graphic programs to be out of line. Smaller companies like the one I work for can't afford to purchase the most current programs or upgrades. It's a purchase we won't make for quite some time because we already have Pagemaker and Quark. I don't see the need to purchase yet another layout program. We have too much money laid out already for the programs we have.

For an Individual to purchase all the programs needed for a work at home situation you nearly have to put another mortgage on the house.

I prefer Pagemaker and am not fond of Quark to begin with, I only use Quark because other companies send their jobs to me in that program.

(By the way Adobe better get on the ball with colleges and 2nd level schools. The schools only use Quark and say that Pagemaker will go away shortly leaving Quark as the only layout program.)

With Adobe's home page a person cannot find help or make comments on their products.

8

insufferability

The fact that Adobe basically released a beta program at a discount rate doesn't release them from the basic fact that I, as a professional pre-press persson, could not use the program. Now, being asked to pay an update fee (even if it were $1.00) is nothing short of outrageous.

Adobe, if you're listening: give your 1.0 buyers a free update (remember those?) If it works, we'll be behind you all the way.

9

Exactly Right

What nerve!!!!!

10

I'll follow Adobes lead right back to Quark

If Adobe chooses to adopt the very policies that made me want to bail from Quark at first opportunity, I'll go back to Quark in a heartbeat. While you can't think of Quark without thinking of "jerk", Adobe's "now that we have you, you're going to pay" mentality will send me running back in a heartbeat.

11

All of it and more should have been there in 1.0

Sure enough Adobe never release anything bad. This time they released InDesign 1.0 just not good enough. I think the functions in 1.5 should have been there from 1.0. Still, people working in pre-press do a lot of swearing when trying to RIP InDesign jobs. Till these things run smooth I'll have to stick to the old Quark and keep InDesign for future needs.

12

Charging for InDesign upgrade is an outrage.

InDesign locked up my computer and I have been too busy to troubleshoot the problem. Guess I just continue to use Quark.

13

couldnt agree more

i depend very strongly on adobe's competence for my income, and am extremely intolerant of their lapses. when InDesign and GoLive were announced, i bought them immediately, thinking that they would be indispensible and useful tools. far from it. it's kind of like the decline that happened at extensis except slower. i think what happened is that too many mba types started taking control of product development and the short term bottom line became more important than having quality product.

instead of using InDesign, i still use Quark, or less often PageMaker. instead of using GoLive, i use the BeyondPress Quark Xtension and give the files to a html freak to make into something useable. i do remember the six hundred dollars i paid adobe for useless code, and i do plan to ignore the next new product aimed at me that they launch.

14

they also loose your records when it is covientent

i tried to talk to adobe about this problem and my other problem also. they, for some reason choosed not to respond to either question. maby the government should step in again looked into their operations..

15

Adobe, please don't become another Microsoft; selling buggy OSs/

Microsoft did it with Windows 3.0 by selling buggy and unstable software, then sold various iterations of Widnows 3.1x. Windows 95 was bad, so they came out with SR2 and then Windows 98 and Windows 98 Second Edition. Please, Adobe, you have an excellent reputation, please don't sully it by stooping to charge for a bug fix. Otherwise you may become known as Adobe, Stunts like Microsoft
Rob Tyler
robtyler@islandnet.com

16

Don't Whine...just Don't Buy!

It is silly to buy a version 1 of a product, and then whine and moan about both its functionality (or lack of) and the cost of an upgrade.
Since anybody who's been in this business for more than a year knows how much "release" version software is actually "beta", and since we all got along without whatever the new whizbang product is before it appeared...why not simply NOT BUY it?
If we all just refused to buy the newest versions, the makers would be forced to make sure that what they're selling is actually READY for USE, not just ready to market.

17

Punishing early takers

Adobe has granted a free upgrade buyers after 2/13/00. The special upgrade from PM6.5 was announced at $299, until 12/31/99. I bought it. The program was unstable & slow. The $299 offer was extended. That was unpleasant enough. To have Adobe now require me to pay even $29.95 feels like punishment, though mild, for having accepted the early upgrade offer.

18

Extracting Dollars

It seems every time I turn around, Adobe is extracting more dollars from my pocket in the form of upgrades. Each time I get used to Illustrator, another one pops up, costing yet more money in upgrades and training and revised procedures. Although Quark takes forever to issue updates, at least they're worth the trouble (at least after the first one or two service releases).

I've always been uncomfortable with Illustrator, prefering FreeHand. I am going to start migrating my department back to Macromedia products, including Dreamweaver. I'll keep Photoshop for the time being, but I wish Macromedia would bring out a version of Fireworks geared to print.

19

Adobe blew his chance to take over and now I think Quark is ging

I think Quark is going to new this battle now
Indesign hasn't even fits it printing problem yet this all real sad that had their chance and thae lost.

20

their making money product is illustrator and photoshop,adobe ac

i just want to say, it is true about what you say in the article.
i being keeping eye on adobe regarding their financial money making.
From reading a couple financial reports about adobe i notice they are making
a huge amount of money. you mention the new about new product coming
out, watch it will be adobe illustrator 9.

21

Adobe's User Interface could use some Quarkification!

Adobe is getting too big, all thier products are so sloppy now.
Adobe's focus is out of whack they spend all thier time making Illustrator
and GoJive look like Photoshop, instead of improving the user's experience.


There's nothing holy about PS's UI metaphors. They should make it lean and mean.
and get rid of stupid marketing elements like the Online button.

22

Adobe is King

I am an avid PhotoShop/ImageReady and PageMaker user and couldn't live without them. The new web enabling features built into 5.5 have saved me a lot of time and money? And I have been using PageMaker for several years.

The one thing I don't get about InDesign is, what is it and why should I switch from PageMaker. And why didn't they just call it PageMaker 7 instead of InDesign. I think that's the million dollar question.

Adobe is definitely King, but they need to do a better job of asking their subjects before making decisions. They have a database with a lot of our emails. It seems only smart that they would survey us.

23

Update is NOT Free.(to everyone)

Do your homework!, Read the message boards!

Adobe is giving the update to those who purchased InDesign at full price(all two of them). If you gave them your support by placing an advanced order, you are S.O.L..

Their introductory price, was to lure customers from Quark's campsite, and get a decent size initial userbase. I showed my support, placed an advanced order. Adobe shipped me an unuseable piece of software and then expects ME to to pay them to correct the problems.

Adobe should be thanking many of us for giving them our support in an application that wasn,t even shipping yet. Adobe should be thanking us for putting down our hard earned cash when many already have a considerable investment in XPress. Many of us don't NEED a second layout app, but we showed our support just the same, and now were being thought of as second class citizens.

I agree with most of what you are saying. I like Adobe's products very much, but this fiasco leaves a bad tast in my mouth. We are still waiting for Adobe to make things right.

24

Quark service

I've had a generous supply of Quark's hard-to-deal-with phone support over the years, but recently I contacted them via e-mail about an incompatibility with Type Reunion and Action Menus. Not only was I personally repsonded to the same day (via e-mail), 2 days later I received a full report indicating their testing and results (both programs will probably never work well with Quark 4.1).

Although that wasn't the answer I was looking for, I was thoroughly impressed by the experience.

25

She's right

The one thing she didn't mention is that if you bought the competitive upgrade, which I'll bet most people did, the upgrade is not free.

Adobe is blowing a chance to take Quark out. We have been very frustrated in our introduction of InDesign to newspaper production.

Also, we are replacing GoLve for Dreamweaver. We can't wait for an upgrade.

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