Hi,
I bought this printer on your recommendation, but am having trouble finding correct settings to use with Photoshop CS3 and Aperture, to get correct color. The dialogs seem to ask for paper profile twice, first in the applications printer dialog, then in the second one with paper/quality, etc. I find the that in CS3 when I have Photoshop manage the color, then the 'grayscale' mode (the grey ink only printing for Black and White) is greyed out and not available.
In Aperture, the paper profile seems to be offered twice, I think screwing up the accuracy. HP can't seem to offer help in this regard. Can you?
Submitted by Montefuego on Fri, 05/04/2007 - 05:34.
I bought one a little over a year ago and was never able to print more than ten pictures reliably. The paper would jam halfway through nearly every print job. The few times the printer managed to complete a job, the results were decent, however these were few and far between.
After approximately 10-11 months of trying various paper and setting combinations, I finally gave in and called HP's tech support. I'd read many reviews of this experience and I was prepared for the worst. Sadly, my expectations were confirmed.
The first 45 minutes of my initial call was spent trying to navigate HP's support queues. Eventually I really someone who walked through the usual "level one" tests, e.g. confirm power, confirm paper, etc. I've worked in enterprise IT for ten years so this was a bit annoying but I was pleasant throughout, recognizing that the guy had a job to do.
Eventually the conclusion was that I should try different paper. I agreed, and he promised HP would send a small bundle for testing. After waiting three weeks, I called to check on the order and found that it had been cancelled. The reason given was that the printer was no longer under warranty. Excellent work, HP.
I'm sad to say that this experience is precisely what I had expected--an infuriating waste of time. With no further recourse, I took the printer to a nearby dumpster and bid farewall.
In short, don't buy this printer. And if you do, never, ever call HP for support. It will be a complete waste of time.
Damon
Submitted by dtmiller1976 on Sat, 09/13/2008 - 09:33.
Capable of really great results but let down by shoddy build quality and non-existent support. I'm getting paper jams now on every single print, the jam sensor has a serious flaw that fools the printer into thinking it hasn't got any paper loaded when in fact it has. This is a common problem that usually strikes just after the guarantee has expired...
The plugins DO NOT WORK with Photoshop Elements 6 on the Mac. Whether they do on a PC I have no idea. HP knows this, they just fail to mention it so there are some glitches in printing from PSE6. The biggest one I have found is in trying to print borderless 9 X 12 images on specialty media. Maybe I'll figure it out on my own because HP tech support is clueless. I had trouble with my original installation and by the time I got off the phone with HP, my computer was so messed up I had to call Apple and spend an hour on the phone with them. It turned out there was an update for the printer that I needed to download and no one at HP had a clue. I figured stuff out finally except the print size thing and I love the print quality. I'm still trying to figure out ICC profiles.
got the printer home it took a little over an hour to setup and profile the paper I was going to use. It was easy, just time consuming. Once I got the printer setup I made my first prints. I did a few test prints to hang in my office and was blown away. This printer can hang with many of the greats like the epson 3800, 2400 and 1800 and crushes the canon 9500.
Good Review, but can I get help?
Hi,
I bought this printer on your recommendation, but am having trouble finding correct settings to use with Photoshop CS3 and Aperture, to get correct color. The dialogs seem to ask for paper profile twice, first in the applications printer dialog, then in the second one with paper/quality, etc. I find the that in CS3 when I have Photoshop manage the color, then the 'grayscale' mode (the grey ink only printing for Black and White) is greyed out and not available.
In Aperture, the paper profile seems to be offered twice, I think screwing up the accuracy. HP can't seem to offer help in this regard. Can you?
Beware of this printer
I bought one a little over a year ago and was never able to print more than ten pictures reliably. The paper would jam halfway through nearly every print job. The few times the printer managed to complete a job, the results were decent, however these were few and far between.
After approximately 10-11 months of trying various paper and setting combinations, I finally gave in and called HP's tech support. I'd read many reviews of this experience and I was prepared for the worst. Sadly, my expectations were confirmed.
The first 45 minutes of my initial call was spent trying to navigate HP's support queues. Eventually I really someone who walked through the usual "level one" tests, e.g. confirm power, confirm paper, etc. I've worked in enterprise IT for ten years so this was a bit annoying but I was pleasant throughout, recognizing that the guy had a job to do.
Eventually the conclusion was that I should try different paper. I agreed, and he promised HP would send a small bundle for testing. After waiting three weeks, I called to check on the order and found that it had been cancelled. The reason given was that the printer was no longer under warranty. Excellent work, HP.
I'm sad to say that this experience is precisely what I had expected--an infuriating waste of time. With no further recourse, I took the printer to a nearby dumpster and bid farewall.
In short, don't buy this printer. And if you do, never, ever call HP for support. It will be a complete waste of time.
Damon
Great prints, when it works
Capable of really great results but let down by shoddy build quality and non-existent support. I'm getting paper jams now on every single print, the jam sensor has a serious flaw that fools the printer into thinking it hasn't got any paper loaded when in fact it has. This is a common problem that usually strikes just after the guarantee has expired...
Trouble with PSE 6 and a Mac
The plugins DO NOT WORK with Photoshop Elements 6 on the Mac. Whether they do on a PC I have no idea. HP knows this, they just fail to mention it so there are some glitches in printing from PSE6. The biggest one I have found is in trying to print borderless 9 X 12 images on specialty media. Maybe I'll figure it out on my own because HP tech support is clueless. I had trouble with my original installation and by the time I got off the phone with HP, my computer was so messed up I had to call Apple and spend an hour on the phone with them. It turned out there was an update for the printer that I needed to download and no one at HP had a clue. I figured stuff out finally except the print size thing and I love the print quality. I'm still trying to figure out ICC profiles.
reviews
got the printer home it took a little over an hour to setup and profile the paper I was going to use. It was easy, just time consuming. Once I got the printer setup I made my first prints. I did a few test prints to hang in my office and was blown away. This printer can hang with many of the greats like the epson 3800, 2400 and 1800 and crushes the canon 9500.
r4i software