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For Position Only: Apple Walks the Tightrope
For creative professionals, announcements in Steve Jobs' Expo keynote reflect the company's inner conflict -- and its challenges.
Written by Anita Dennis on January 11, 2001
Categories: Web/Mobile, Features
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Apple Computer has always been caught between a rock and a hard place: The rock is the expectations of a dedicated core of professional users, who tend to be passionate about their Macs. The hard place is pressure from pundits, analysts, and shareholders to cut a swath in the broader Wintel market. After all, Wall Street is forever evaluating Apple's fiscal performance and market share in the context of the PC clone market -- as do computer users of every ilk, business analysts, and Apple itself, for heaven's sake. Which means that every time Macworld Expo rolls into town (San Francisco this week; Tokyo, Paris, and New York at other times of the year), the spotlight turns to the Apple high-wire act, as the company strives not only to please its loyal professional user base but also to prove itself to the uninitiated public.
The Rock
I'm wondering if I can say anything in Apple's defense without being written off as one of those "rabid users" whose judgement is obviously impaired by the simple fact that I use a Mac. And I admit, there are some pretty fanatical Mac users out there, some with the same sort of devotional energy as eccentric, tour-crazed Deadheads. (The reality is, some of us were day-job yuppies.) Why, you'd think Steve Jobs was Jerry Garcia, the way some of these Mac fans line up around the block to hear his keynote speeches, and then cheer as if on cue at every "one more thing" announcement: a titanium G4 PowerBook this time, with a new "inverted" Apple logo that appears right side up when opened.
But seriously, folks: Apple makes standout computers that have been tuned to the needs of color publishers from the get go. An intuitive and innovative graphical interface, multitasking, and 32-bit integrated color were just some of the technological breakthroughs that brought publishing to the desktop. The Mac's innovative architecture is why Illustrator, QuarkXPress, and Photoshop came out first on this platform, bringing about (I know you know) the desktop publishing revolution. I'm hardly the first (or, no doubt, the last) to give Apple credit for transforming publishing from a high-end, proprietary process to a highly democratized, open-systems process.
As we head into the era of the "new digital lifestyle," as Jobs called it in his keynote, nothing has changed. Apple continues to produce highly capable, breakthrough systems -- the G4 Cube, for example, and the long-anticipated Mac OS X (coming to a store near you on March 24, really) -- that offer print, multimedia, and online publishers new ways to be increasingly productive. And as long as Apple delivers such systems, we'll buy them instead of a PC.
The Hard Place
Unfortunately, the support of creative and publishing professionals doesn't pay Apple's bills -- or, rather, we don't make Apple profitable enough to sustain the growth that analysts and the like want to see. It would be lovely if Apple could dutifully serve our professional needs and our professional needs only, but business just doesn't work that way. The reality is that the company has to cut deeper into other markets -- educational, corporate, and, especially consumer -- if it's to stay a viable computer manufacturer. (We could argue the intelligence or stupidity of the company's failure to license its OS back in the 1990s, but that's water under the bridge.) Apple is losing its edge on the educational front, and its share of the corporate market is a lost cause, which is undoubtedly why the company is so earnestly trying to make a name for itself in the consumer space.
We've all seen Jeff Goldblum musing on the miracle of iMovies and heard Elvis crooning "Blue Suede Shoes" while an indigo iMac twirls around our TV screen. At this week's Macworld San Francisco, some of Jobs' announcements were geared toward the same audience as these broadcast ads: the consumer. iTunes and iDVD put the Mac's pretty (inter)face on MP3 and DVD recording, in the hopes that ease of use will make even your Great Aunt Alice want to partake of this "new digital lifestyle" (read: buy an iMac).
The Upshot
Of course, these i-nnouncements went hand in hand with an (albeit staged) Photoshop demo on one of the four new G4 Power Macs (a 733 MHz model) that showed the Mac, as usual, outperforming a "faster" PC competitor (a 1.5GHz Pentium 4). But also as usual, the Mac's technical superiority is overshadowed by speculation as to whether this latest attempt to recruit consumers through i-software -- and whether iCEO Jobs himself -- can carry Apple through what will likely be some hard times ahead (the company plans to report its first quarterly loss in three years later this month).
If you ask me, the answer is an unequivocal "yes." About half the company's computer sales are iMacs, which shows that the company is convincing many consumers of what you and I already know -- that Apple makes a great machine. I hardly expect Apple to convert PC users en masse, but I do believe the company will be successful enough to stay afloat well into the future, and that's good news for creative professionals. If it's because Lucy and Desi "Think Different" or because of translucent ruby chassis, so be it. The upshot is that your Great Aunt Alice will climb onboard, Apple with benefit from the increased sales, and creative professionals will get to keep buying and using a great computer -- and one that has long helped us get our work done faster, smarter, and in our own way.
Read more by Anita Dennis.











Out of Touch
Ms. Dennis demonstrates little understanding of the difference between technological form and function.
Pre-emptive multi-tasking relates to function. Mac still doesn't have it. Expansion directly relates to function. The Cube doesn't have it.
That's why OS X is so important to the Mac and why the Cube has been such a poor selling product (down 73% from last year).
She writes that the Mac transformed publishing from "a high-end, proprietary process to a highly democratized, open-systems process." Too bad the Mac became what it had transformed.
She concludes that the Mac allows us to get "our work done faster, smarter, and in our own way."
Maybe in the upper end of graphics and multimedia. But for business and personal applications, go with WinTel for speed.
Smarter? What's smarter for most folks- a DVD-ROM or a CD-ROM? A system that looks good or one that is expandable? A mouse that allows me to do a variety of everyday tasks with one click or a dumbed down input device that merely selects? And the list goes on.
As for getting work done in my "own way"? Check out the WinTel world of shareware and peripherals. Compared to my Mac friends, I have an immeasurably larger world of choices. And choice is the key word in "personal" computing.
Yeah, but...
Apple's successes of late seem to stem from way-cool sexy product introductions, but if they want to be successful a la Dell, IBM, Compaq, etc. then they need to make their product a commodity. And speed kills, literally. I am not even thinking about replacing machines here like our 300mhz beige G3, our 450mhz blue G3, and our 400 and 450MHZ Dual G4s, because I've stuck gobs of ram in them, and frankly, they are fast enough! So my organization may not purchase a new Mac system for the next 2 or so years, unless we see a compelling reason. So I hope they sell lots of those iMacs, because in 3 or so years, I WILL be back.
Wake up Apple
When will Apple wake up to the fact that if they want to compete with the Wintel environment, they need to do 2 things: lower the price for us ordinary folks (i.e. under $1500) and encourage a greater selection of software for Macs -- most of us don't use the high-powered, high-priced software that most Mac people like to brag on. When will Apple hire marketing people who will really find out what the market wants?
Apple, like beta tape format, may lose the marketing war unless
Apple should advertise as much to the masses as to designers. A child &/or a senior using an iMac right out of the box in consumer ads would help.
Apple's Fuure
Not only is the hardware impressive, the OS is far superior and user friendly. When was the last time you saw an Apple advertisement explaining the simplicity of setup and use of their computer? Its time for Apple advertising to "Think DifferentLY".